Managed Cloud Services for Growing Businesses

Microsoft 365 administration covers user provisioning, license assignment, mailbox configuration, distribution group management, and tenant-level policy enforcement. License right-sizing identifies unused or redundant subscriptions - a common source of recoverable spend in organizations that have grown through acquisition or rapid hiring. RIT manages the full Microsoft 365 lifecycle: onboarding new users with correct license tiers, configuring Exchange Online mail flow rules, and deprovisioning departing employees to eliminate orphaned accounts that create both cost and security exposure.

Microsoft Entra ID (formerly Azure AD) serves as the central identity platform for cloud-first organizations. Managed identity services include user and group provisioning, role-based access control (RBAC), single sign-on (SSO) configuration, and directory synchronization for hybrid environments. Proper Entra ID configuration prevents the most common cloud breach vector: compromised credentials with excessive permissions. RIT configures and monitors Entra ID across 80+ client tenants, aligning identity architecture to least-privilege principles.

Conditional Access policies in Microsoft Entra ID control who can access what, from where, and under which conditions - blocking risky sign-ins, requiring multi-factor authentication (MFA) for sensitive applications, and restricting access from unmanaged devices. Policy configuration requires balancing security with usability: overly restrictive policies generate support tickets; overly permissive policies create breach exposure. RIT designs and maintains Conditional Access rule sets tailored to each client's risk profile, compliance requirements, and workforce model.

Cloud backup protects Microsoft 365 data - Exchange mailboxes, SharePoint sites, OneDrive files, and Teams conversations - against ransomware, accidental deletion, and retention policy gaps. Microsoft's native data retention is not a backup; it does not protect against malicious encryption or administrative errors. RIT deploys N-able Cove Data Protection with immutable "Fortified Copies" that ransomware cannot encrypt or delete, and Veeam for advanced virtual environment backup. RPO targets sit under 24 hours with same-day RTO for production workloads.

Cloud security operates across multiple layers: Bitdefender GravityZone provides next-generation antivirus (NGAV), EDR/XDR for advanced threat detection, and MDR for 24/7 managed detection and response on every endpoint accessing cloud resources. SonicWall firewalls enforce intrusion prevention (IPS), application control, and content filtering at the network perimeter. Cytracom ControlOne delivers Zero Trust network access - replacing traditional VPN tunnels with identity-verified, device-compliant connections that reduce the attack surface for cloud-connected users.

Cloud migration moves on-premises email, file shares, applications, and identity systems to Microsoft 365 and Entra ID with minimal business disruption. The migration process includes pre-migration assessment, data inventory, mailbox and file migration scheduling, DNS cutover planning, and post-migration validation. RIT's migration methodology prioritizes zero-data-loss transitions by running parallel environments during cutover windows and validating every mailbox and SharePoint library against source data before decommissioning legacy systems.

License optimization audits identify mismatched subscription tiers, unused licenses, and redundant add-ons across the Microsoft 365 tenant. Organizations that have grown through hiring surges or acquisitions commonly carry 15-25% license waste - E5 licenses assigned to users who need E3 functionality, or standalone add-ons duplicating features already included in bundled plans. Quarterly license reviews reconcile active users against assigned licenses and recommend tier adjustments that reduce monthly Microsoft spend without removing capabilities employees actually use.

SharePoint and OneDrive governance defines who can create sites, share files externally, and access sensitive document libraries. Without governance policies, SharePoint sprawl creates unmanaged sites with open permissions, external sharing links that never expire, and sensitive data stored in unprotected locations. Managed governance includes external sharing controls, site creation policies, sensitivity labels for classified content, and storage quota management - ensuring cloud file storage remains organized, compliant, and auditable.

Microsoft Intune manages cloud-connected laptops, tablets, and mobile devices through policy-based enrollment, application deployment, and compliance checks - without requiring on-premises infrastructure. Intune integrates directly with Entra ID and Conditional Access to enforce device compliance before granting access to Microsoft 365 resources. Configuration policies cover BitLocker encryption, Windows Update rings, application whitelisting, and remote wipe for lost or stolen devices. NinjaOne MDM complements Intune for organizations needing cross-platform Apple and Android management alongside Windows.

Cloud compliance alignment configures Microsoft 365 and Entra ID environments to meet HIPAA, PCI-DSS, and FTC Safeguards requirements. Configuration tasks include audit logging, data loss prevention (DLP) policies, retention labels, eDiscovery readiness, and encrypted backup with immutable copies via N-able Cove. Compliance is not a one-time project - regulatory requirements shift, tenant configurations drift, and new users bypass established controls. Quarterly compliance reviews identify and remediate gaps before auditors do.