Server Management and Support Services
24/7 server monitoring, automated patching, and backup with 99.9% uptime - managed by Microsoft-certified engineers for 80+ businesses.
- <15-Minute Response Server alerts trigger technician notification in under 15 minutes - 24/7/365, including nights and weekends.
- 99.9% Uptime SLA Proactive monitoring and automated patching maintain 99.9% server availability, backed by a documented service-level agreement.
- 1,000+ Endpoints Managed Servers, workstations, and network devices across 80+ businesses monitored and maintained through a single RMM platform.
- Month-to-Month Terms Zero long-term contracts. Server management services continue because they deliver measurable results, not because a clause requires it.
What Is Managed Server Support?
Managed server support is the outsourced administration, monitoring, and maintenance of business-critical server infrastructure - including file servers, domain controllers, application servers, database servers, and virtual machines. Instead of relying on a single in-house technician or reacting to problems after they cause downtime, managed server support shifts the model to proactive, 24/7 oversight by a team of certified engineers.
A managed server support provider handles the daily operational tasks that keep servers running: monitoring CPU utilization, memory usage, and disk health; applying security patches and Windows updates on a scheduled cycle; managing Active Directory user accounts, permissions, and Group Policy; maintaining backup jobs and testing recovery procedures; and hardening server configurations against cyber threats.
For small and mid-sized businesses running 1 to 20 servers, this approach eliminates the staffing challenge of covering nights, weekends, holidays, and vacations with a single IT hire. Server management services deliver consistent coverage through a remote monitoring and management (RMM) platform - like NinjaOne - that watches every server around the clock and alerts technicians the moment a threshold is breached.
The scope typically includes Windows Server 2016, 2019, 2022, and 2025 environments, Hyper-V virtualization, on-premise-to-cloud migration, and disaster recovery planning with defined RPO and RTO targets. Businesses in industries like manufacturing, logistics, legal, and healthcare depend on server uptime for ERP systems, document management, compliance databases, and shared file access - making proactive server management a business continuity requirement rather than a convenience.
RIT Company delivers managed server support to 80+ businesses from its Addison, Illinois headquarters, covering the Chicago western suburbs and supporting clients nationwide through remote infrastructure management.
No long term contracts
Experience unparalleled IT support designed specifically for your business needs.
100+ years Hands-On Experience
Experience unparalleled IT support designed specifically for your business needs.
100% Satisfaction Guarantee
Experience unparalleled IT support designed specifically for your business needs.
Available 24/7/365
Experience unparalleled IT support designed specifically for your business needs.
Industries That Depend on Reliable Server Management
Server uptime, backup, and security needs vary by industry. These are the verticals we support most often:
Server Support Services Built for Business-Critical Infrastructure
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Server Monitoring and Alerting
NinjaOne monitors every managed server 24/7/365, tracking CPU utilization, memory usage, disk health, network interface status, and Windows service availability in real time. Automated alert thresholds trigger technician notification when a metric exceeds safe operating range - before the issue escalates to downtime.
Monitoring covers physical rack and tower servers as well as Hyper-V virtual machines running on those hosts. Event log monitoring captures failed login attempts, application errors, and hardware warnings. Dashboard visibility across the entire server fleet enables trend analysis: a disk filling at 2% per week gets flagged for capacity planning 6 weeks before it reaches critical, not 6 minutes.
Average alert-to-response time: under 15 minutes.
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Server Patch Management
Automated patch management through NinjaOne scans every server for missing Windows updates, security patches, and driver updates on a scheduled cycle. Patches are classified by severity: critical security updates are fast-tracked within 72 hours of release, while feature updates follow a test-then-deploy workflow during off-hours maintenance windows.
This approach prevents the two most common patch management failures - applying patches too slowly (leaving servers vulnerable) and applying patches without testing (breaking line-of-business applications). Compliance reports verify that every managed server meets current baselines after each patch cycle.
Supported operating systems: Windows Server 2016, 2019, 2022, and 2025.
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Server Backup and Disaster Recovery
Two backup platforms protect server data at separate layers. Veeam creates image-level backups of virtual server environments running on Hyper-V or VMware, enabling full VM restoration or granular file-level recovery. N-able Cove Data Protection adds a secondary backup layer with Fortified Copies - immutable, offsite backups stored in geographically separated data centers that cannot be encrypted or deleted by ransomware.
Together, these platforms deliver a Recovery Point Objective (RPO) of under 24 hours and a Recovery Time Objective (RTO) of same-day for most server recovery scenarios. Backup jobs are monitored daily for completion and integrity. Periodic test restores validate that recovery procedures work before a real disaster demands them.
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Active Directory and Group Policy Management
Active Directory Domain Services (AD DS) is the foundation of identity and access management for Windows-based networks. Managed AD services cover user account provisioning and deactivation, security group membership, organizational unit structure, and domain controller health monitoring.
Group Policy Objects (GPOs) enforce consistent security baselines across every server and workstation: password complexity requirements, drive mappings, software deployment rules, USB device restrictions, and audit policies. Changes to GPOs follow a documented change-management process to prevent configuration drift.
For organizations using hybrid identity, Microsoft Entra ID (formerly Azure AD) synchronization keeps on-premise Active Directory and cloud identity aligned - enabling single sign-on across both environments.
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Server Migration Services
Server migration covers three scenarios: switching from another MSP, migrating from on-premise to cloud (Azure, AWS), and upgrading from aging server hardware to new physical or virtual infrastructure. Every migration begins with a full infrastructure audit documenting server roles, application dependencies, user access patterns, and network configurations.
Data and services migrate in phases with rollback checkpoints at each stage. The parallel-environment approach keeps the existing servers operational until the new environment is validated and users are cut over. Typical migration timelines range from 2 to 4 weeks depending on the number of servers and complexity of application dependencies.
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Windows Server Administration
Administration services cover Windows Server 2016, 2019, 2022, and 2025 - including installation, configuration, role management, and end-of-life planning. Supported server roles include file server, domain controller, print server, DHCP/DNS, Remote Desktop Services (RDS), and IIS web server.
End-of-life planning identifies servers running unsupported operating systems and builds a migration timeline before Microsoft drops security updates. Windows Server 2016 mainstream support has ended; extended security updates require active lifecycle management to maintain compliance and reduce attack surface. NinjaOne inventory reports track OS versions across the entire fleet.
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Server Virtualization - Hyper-V
Microsoft Hyper-V virtualization consolidates multiple server workloads onto fewer physical hosts, reducing hardware costs and simplifying disaster recovery. Managed virtualization services include VM provisioning, resource allocation (vCPU, vRAM, virtual disk), snapshot management, and live migration between hosts during maintenance.
Veeam integrates directly with Hyper-V to deliver image-level backup and instant VM recovery - spinning up a failed virtual machine from backup storage in minutes while the production environment is repaired. NinjaOne monitors both the physical host and each individual VM, alerting when a virtual machine consumes resources beyond its allocated thresholds.
VMware ESXi environments are also supported.
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Server Security and Hardening
Server security combines endpoint protection, network perimeter defense, and configuration hardening into a layered defense model. Bitdefender GravityZone provides next-generation antivirus (NGAV), endpoint detection and response (EDR/XDR), and managed detection and response (MDR) on every managed server - blocking ransomware, fileless attacks, and lateral movement.
SonicWall firewalls enforce intrusion prevention (IPS), application control, and network segmentation between server VLANs and user networks. Server hardening follows CIS benchmark guidelines: disabling unnecessary services, removing default accounts, enforcing TLS 1.2+, and restricting Remote Desktop access to authorized IP ranges.
Event log forwarding captures failed authentication attempts and privilege escalation events for security review.
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Server Performance Optimization
Performance optimization starts with baseline measurement. NinjaOne collects historical data on CPU utilization, memory consumption, disk I/O, and network throughput for every managed server. Trend analysis identifies workloads approaching resource ceilings weeks before users notice degraded performance.
Optimization actions include reallocating virtual machine resources, identifying and resolving disk fragmentation on physical servers, tuning SQL Server memory settings, cleaning up temporary files consuming disk space, and scheduling resource-intensive batch jobs during off-peak hours. The goal: maintain consistent application response times as data volumes and user counts grow.
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Server Lifecycle and Capacity Planning
Server hardware has a productive lifespan of 5 to 7 years. Lifecycle management tracks the age, warranty status, and performance trajectory of every physical server in the fleet. NinjaOne hardware inventory reports document CPU model, RAM capacity, disk health (SMART data), and RAID array status.
Capacity planning forecasts when current servers will reach resource limits based on growth trends - enabling budget-planned replacements instead of emergency purchases after a failure. End-of-life servers are decommissioned with documented data sanitization procedures. Replacement strategies include physical server refresh, migration to Hyper-V virtual machines, or transition to cloud infrastructure.
Explore How We've Helped Businesses Like Yours Thrive
Discover the tailored IT solutions that have helped other Chicagoland and Suburbs businesses streamline operations, enhance cybersecurity, and get back to focusing on growth. Don't wait until an issue arises - proactively secure your business today.
We understand small to mid businesses and they need their technology to work for them, not against them..."
Sid Rothenberg
President
How Server Management Works with RIT
01
Discovery and Server Audit
The onboarding process begins with a complete infrastructure audit. Every server is documented: hardware specifications, operating system version, installed roles (domain controller, file server, application server), backup status, and security posture. Network topology, Active Directory structure, and existing vendor relationships are mapped. This audit produces the baseline that drives every subsequent decision.
02
Monitoring and Security Deployment
NinjaOne agents are installed on every server for 24/7 monitoring and remote management. Bitdefender GravityZone endpoint security replaces any existing antivirus. Veeam and N-able Cove Data Protection backup agents are configured based on each server's RPO and RTO requirements. SonicWall firewall rules are reviewed and tightened. Deployment typically completes within the first 2 weeks.
03
Baseline Measurement and Optimization
The first 30 days establish performance baselines for CPU, memory, disk, and network on every server. Existing issues - outdated patches, misconfigured Group Policies, failed backup jobs, overallocated VMs - are remediated. Security hardening brings servers into alignment with CIS benchmarks. Active Directory is cleaned up: stale accounts removed, group memberships audited.
04
Proactive Monitoring and Maintenance
After stabilization, ongoing management runs continuously. NinjaOne monitors every server 24/7/365 with automated alerting. Patches deploy on a scheduled cycle. Backup jobs are verified daily. Quarterly business reviews evaluate server health trends, capacity forecasts, and upcoming lifecycle milestones. The average response time to server alerts stays under 15 minutes.
05
Incident Response and Disaster Recovery
When a server event occurs - hardware failure, ransomware detection, application crash, or service outage - the incident response process activates immediately. Technicians diagnose and resolve the issue remotely through NinjaOne or dispatch on-site to the Chicago area within hours. If full server recovery is required, Veeam or N-able Cove restores operations within the same-day RTO target.
Platforms and Environments Supported
| Category | Platform / Tool |
|---|---|
| Remote Monitoring & Management (RMM) | NinjaOne |
| Server Endpoint Security | Bitdefender GravityZone (NGAV, EDR/XDR, MDR) |
| Backup - Virtual Environments | Veeam (Hyper-V, VMware) |
| Backup - Immutable Cloud Copies | N-able Cove Data Protection (Fortified Copies) |
| Backup - Endpoint & Server | NinjaOne Backup |
| Network Firewall & IPS | SonicWall |
| Server Operating Systems | Windows Server 2016, 2019, 2022, 2025 |
| Virtualization | Microsoft Hyper-V, VMware ESXi |
| Directory Services | Active Directory (AD DS), Microsoft Entra ID |
| Identity & Access | Group Policy (GPO), RBAC, MFA integration |
Why Growing Businesses Choose RIT for Server Management
Every Tool Named, Every Process Documented
Server management at RIT runs on a disclosed, auditable stack: NinjaOne for monitoring, Veeam and N-able Cove for backup, Bitdefender GravityZone for security, SonicWall for firewall protection. Clients know exactly which platforms protect their infrastructure - not a generic promise of "enterprise-grade tools." Transparency in tooling means faster troubleshooting, easier vendor accountability, and zero surprises during audits or compliance reviews.
99.9% Uptime Backed by 24/7 Monitoring
Server issues detected at 2 AM get resolved before the office opens at 8 AM. NinjaOne's automated alerting catches CPU spikes, disk failures, memory exhaustion, and service crashes in real time - triggering technician response in under 15 minutes. The proactive model inverts the traditional break-fix approach: problems are identified and resolved before they escalate to user-visible downtime, maintaining the 99.9% uptime SLA across 1,000+ managed endpoints.
Ransomware-Proof Recovery with Immutable Backups
N-able Cove Data Protection creates Fortified Copies - immutable backup snapshots stored offsite that cannot be encrypted, modified, or deleted by ransomware. Combined with Veeam's image-level VM backup, this dual-layer strategy delivers an RPO under 24 hours and same-day RTO. Even if ransomware compromises the primary server and local backup storage, the immutable copy remains intact for full restoration.
Month-to-Month Agreements, Zero Lock-In
Long-term contracts protect the vendor, not the client. Server management from RIT operates on month-to-month terms, which means retention depends entirely on service quality. Eighty-plus businesses continue their partnership because the results justify the investment - not because a 3-year contract prevents them from leaving. Onboarding completes within 30 days; evaluation starts immediately.
Microsoft-Certified and CompTIA-Certified Engineers
Server support is delivered by engineers holding Microsoft and CompTIA certifications - validating expertise in Windows Server administration, Active Directory, networking, and security fundamentals. Certified technicians handle domain controller migrations, Hyper-V provisioning, Group Policy redesigns, and Windows Server 2025 upgrades with documented procedures tested across 80+ client environments.
What Clients Say About RIT Server Support
Google Reviews
RIT is always responsive to our needs no matter how small, big, or odd.
Each tech is an expert in their field with high levels of customer service allowing me to focus on my business.
Unparalleled expertise, accessibility, and customer service
RIT responds to our pain points with unparalleled expertise, accessibility, and customer service. They provide cost-effective solutions and even address ongoing problematic issues at no additional cost. RIT is a smaller firm with all the capabilities of a larger firm, and they don't treat you as just another account. With RIT you get hands-on personal service by very capable techs who invest in understanding your company needs and internal workings.
Response Time Exceeds Expectations!
The response time from Reliable Information Technology is over the top… when I go down, I need to be up and running fast. RIT always responds promptly and provides me with solutions, not excuses. Bigger firms I have worked with in the past forget who you are. Sid's team gives me personalized service that is vital to the success of our business. RIT Company understands the unique demands I have from a technology standpoint. It sets them apart from the rest. Please note, I am not a relative nor have I been paid to provide this feedback. I've been with them for about 15 years and believe that its people that make an organization successful. Reliable Information Technology has the type of people I want to be my partners!
RIT Never Leaves us Hanging
The biggest benefit of moving our company to RIT has been their availability. All their employees are very friendly and accommodating to our needs. They put in the extra effort to make us understand what they are doing and why they are doing it, with the end goal of less interruptions to our business. RIT will not let you down - they work on a problem until it is fixed and I never have to worry if they forgot about me.
Operable Computer Network with Minimal Down Time
I know when I contact Reliable Information Technology that my problems/concerns will be addressed promptly. They know that my calls are usually of an urgent nature and that my business is dependent on a safe, operable computer network with minimal down time. While I have had little experience with other IT firms to compare RIT against, I can't imagine any other firm caring more about me and our business.
Reliable Information Technology Allows Us To Focus On What We Do Best
Although we are a technology company, we specialize in accounting software - not hardware and networking. We can waste a lot of time working on computers in areas that are not our expertise. Using Reliable Information Technology allows us to work on what we know best, and have a cost-effective answer to our miscellaneous computer issues. We appreciate their flexibility in letting us do what we can. They do want we either cannot do, or simply do not have the time to do. Try Reliable Information Technology. We have, and we are glad we did.
Provides Peace of Mind That Our Technology is Sound!
Having a trusted partner who provides honest feedback gives us peace of mind that our technology is sound. With Reliable Information Technology we have a reliable vendor we can turn to anytime for support, on projects both big and small. I know that they will guide us to the best solution and are even willing to let us know if some tasks would be better-suited for another vendor. They give sound technical advice at a reasonable cost. Technology is crucial to every business, and having a trusted partner is the key to success. I know I can turn to RIT for anything at pretty much any hour, and they will respond quickly with honest and dependable feedback.
Quick and Efficient Response
Reliable Information Technology has always responded quickly and efficiently whenever I have had a computer emergency. Some of the biggest benefits they provide are the response time and the fact that all available options are discussed when resolving a problem or performing an upgrade. If you are looking for a reliable computer company, I would suggest that you call Reliable Information Technology.
RIT, with its highly skilled staff, has been a great fit for our small business.
They really care about their clients and go above and beyond to understand our business needs. The help desk is prompt in responding to any issues we encounter, and all of the people there are professional and knowledgeable. They are also very nice! Their reasonable monthly fee is worth every penny. I feel we are valued as a client and I trust Greg, Eaton, and the whole staff with our IT needs.
I can focus on growing my business again
RIT is a very resourceful and detail oriented solution for our business. We used to maintain our own systems, from the workstation level all the way through the network. Sid and his team were able to provide me solutions catered to fit my exact needs, which allowed me to focus on growing my business once again
Our System is Much More Reliable
The biggest difference for us has been getting rid of the microwave internet access that had been bogging down our business. Our system is much more reliable now, and RIT had the connections to make this happen. After having the same IT person for over 20 years, I was very nervous about switching over and how it would affect us. Thanks to Sid and his team we didn't skip a beat, and many of our processes have even improved. If you're on the fence, go with RIT!
Ready to Eliminate Server Downtime?
Server failures cost businesses an average of $5,600 per minute in lost productivity and revenue. Proactive server management eliminates the root causes of unplanned downtime - unpatched vulnerabilities, failing hardware, exhausted disk space, and misconfigured services - before they disrupt operations.
RIT manages over 1,000 endpoints for 80+ businesses with a 99.9% uptime SLA, under-15-minute response times, and month-to-month terms that require zero long-term commitment. A free 15-minute discovery call identifies the current state of server infrastructure and outlines a stabilization plan with specific timelines and pricing.
Frequently Asked Questions About Server Management
Answers to common server support and management questions.
Still have questions? Contact us- What is included in managed server support services?
Managed server support includes 24/7 monitoring of CPU, memory, and disk via NinjaOne; automated patch management; backup and disaster recovery with Veeam and N-able Cove Data Protection; Active Directory and Group Policy management; server security through Bitdefender GravityZone and SonicWall firewalls; Hyper-V virtualization support; and server migration services. All services are delivered under a month-to-month agreement with no long-term contracts.
- What tools does RIT use for server monitoring and management?
The server management stack includes NinjaOne for remote monitoring and management (RMM), Bitdefender GravityZone for endpoint security with EDR/XDR, Veeam for virtual environment backup, N-able Cove Data Protection for immutable cloud backup, and SonicWall firewalls for network perimeter security. NinjaOne monitors CPU utilization, memory usage, disk health, and network status with automated alerting when thresholds are exceeded.
- Which Windows Server versions does RIT support?
Supported versions include Windows Server 2016, Windows Server 2019, Windows Server 2022, and Windows Server 2025. Coverage spans installation, configuration, patching, hardening, Active Directory domain controller roles, Group Policy management, and end-of-life migration planning for servers running unsupported operating systems.
- How fast does RIT respond to server issues?
Average response time is under 15 minutes for server alerts and support requests. NinjaOne's automated monitoring detects issues like CPU spikes, disk failures, and service outages in real time, triggering immediate technician notification. Critical server-down events receive same-day resolution priority under the 99.9% uptime SLA.
- What is your server uptime guarantee?
The uptime SLA is 99.9%, backed by 24/7/365 NinjaOne monitoring that tracks CPU, memory, disk, and network health. Proactive maintenance - including patch management, hardware health checks, and capacity planning - prevents the majority of unplanned downtime events before they affect operations.
- How does server backup work with Veeam and N-able Cove?
Veeam protects virtual server environments running on Hyper-V or VMware with image-level backups that enable full VM restoration. N-able Cove Data Protection adds a secondary layer with Fortified Copies - immutable, offsite backups that cannot be encrypted or deleted by ransomware. Together, these platforms deliver an RPO under 24 hours and same-day RTO for most recovery scenarios.
- What is an immutable backup and why does it matter?
An immutable backup is a copy of server data that cannot be modified, encrypted, or deleted - even by administrators or ransomware. N-able Cove creates Fortified Copies stored in geographically separate data centers. If ransomware encrypts the primary server and local backups, the immutable copy remains intact for same-day recovery. This is the last line of defense against permanent data loss from cyber attacks.
- What is RPO and RTO, and what are RIT's targets?
RPO (Recovery Point Objective) defines the maximum acceptable data loss measured in time - under 24 hours for RIT-managed servers, meaning backups run at least daily. RTO (Recovery Time Objective) defines how quickly a server is restored after failure - same-day for RIT clients. Both targets are validated through periodic recovery testing.
- Do you support Hyper-V virtual server environments?
Yes. Managed Hyper-V services include VM provisioning, resource allocation, snapshot management, and live migration. Veeam provides image-level backup of Hyper-V virtual machines with granular restore options. NinjaOne monitors both the physical host and individual VMs for CPU, memory, and disk performance.
- How does automated patch management work?
NinjaOne scans servers for missing Windows updates, security patches, and firmware updates on a scheduled cycle. Critical security patches are fast-tracked within 72 hours of release; feature updates follow a test-then-deploy workflow during off-hours maintenance windows. Compliance reports verify that every managed server meets current security baselines after each patch cycle.
- Can you manage Active Directory and Group Policy?
Yes. Managed AD services cover user account provisioning, security group membership, organizational unit structure, and domain controller health. Group Policy Objects are configured for password policies, drive mappings, software deployment, and security baselines. Microsoft Entra ID hybrid configurations are supported for organizations using both on-premise and cloud identity.
- Do you require long-term contracts for server support?
No. Server management operates on month-to-month agreements with zero long-term contract lock-in. Onboarding typically completes within 30 days. The month-to-month model ensures accountability - retention depends on service quality, not a contract clause.
- What is the difference between on-premise and cloud server management?
On-premise management covers physical and virtual servers at the business site or a local data center. Cloud management covers workloads in Azure, AWS, or other platforms. RIT supports both models and hybrid configurations. Many businesses in manufacturing, logistics, and legal maintain on-premise servers for line-of-business applications while using cloud services for email, backup, and remote access.
- How does server migration work when switching to RIT?
Migration starts with a full infrastructure audit documenting every server role, application dependency, and network configuration. A parallel environment is built, data migrates in phases with rollback checkpoints, and functionality is validated before cutover. Timelines range from 2 to 4 weeks. NinjaOne deploys on all servers during onboarding; previous MSP credentials are rotated for security.
- What industries does RIT provide server support for?
RIT supports businesses across logistics, warehousing, manufacturing, construction, legal, accounting, nonprofits, and healthcare. Each industry has distinct server requirements - from ERP and warehouse management systems in logistics to document management and compliance databases in legal and healthcare. Server management plans are scoped to the specific applications, uptime requirements, and compliance obligations of each vertical.
Related services that strengthen your server infrastructure
Server management connects directly to backup, security, and broader IT operations. Explore the related services that complete the picture.
Chicago-Based Server Support Delivered Nationwide
RIT Company operates from 240 E Lake St, Addison, Illinois - in the center of Chicago's western suburbs. Local businesses receive on-site server support when remote resolution is not sufficient. Technicians arrive on-site within hours, not days.
For businesses outside the Chicago metro area, NinjaOne enables full remote server management with the same 24/7 monitoring, automated patching, and under-15-minute response times available to local clients. Remote capabilities cover server administration, Active Directory management, backup verification, and security incident response - regardless of geographic location.
Eighty-plus businesses and over 1,000 endpoints are currently managed through this hybrid local-and-remote delivery model, with Microsoft-certified and CompTIA-certified engineers staffing every engagement.
Chicago suburbs we serve on-site
- Addison
- Arlington Heights
- Bloomingdale
- Downers Grove
- Elk Grove Village
- Elmhurst
- Hoffman Estates
- Lombard
- Oak Brook
- Schaumburg
- Wheaton
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